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Terms & Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependent to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable, if for any reason, the Site is unavailable at any time or for any period. You will need to register your details with us to receive your goods. There is an opting in button at the checkout for your agreement to receive offers and marketing material from us. There is also an opting out facility. Please see our Privacy Policy for details on how we look after any personal data and information provided by you. By providing personal data, you agree with our Privacy Policy. Please do not disclose passwords or any other information that you may be provided with as part of our security procedures to any 3rd party. We reserve the right to disable any user who chooses to do so whether chosen by you or allocated by us if we are of the opinion that you have not complied with these provisions.

We own all intellectual property featured in the Site and the material published on the site, and all rights are reserved. Therefore, you must not use any of part of the materials on the site for commercial purposes without our permission. If you choose to breach these terms, your access to the Site will stop and you must return or destroy any copies of materials you have made. If you are aware that any of your intellectual property rights have been infringed on the Site, please CONTACT US to report the concern.

KHLOÉNOVA hold responsibility for the level of satisfactory quality of goods You purchase from the Site. Your full statutory rights are upheld by using this Site. On the purchase of goods the Customer terms, the email confirmation of your order and the applicable details on the product page act as legal documents / contracts between you and KHLOÉNOVA . Thorough review of the Customer Terms, including the email confirmation of your order, and the applicable details on the product detail page related to that order is strongly recommended. However, in cases where these documents differentiate, the Customer Terms shall prevail. In cases where you order goods, we may disclose your customer name and address related to the transaction to the respective Merchant. If you are unhappy with goods or services received please contact our team on CONTACT US form.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. KHLOÉNOVA reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Exclusions may apply. Discount does not apply to delivery charges or premier delivery. Products on offers are no available for return. All offers are subject to availability. Discount codes may not apply to marked down products. KHLOÉNOVA reserve the right to cancel any order which a discount code has been applied inappropriately or not been issued to the customer. The offer code must be entered in to the Voucher Code field on the basket page and applied for the discount to be deducted from the order . KHLOÉNOVA reserve the right to end delivery promotions at any time.

Returns can be made via our easy returns pre-paid service and items must be returned within 30 days of receipt, unworn and undamaged with all tags. KHLOÉNOVA has the right to refuse a refund if these conditions are not met. If item has been returned with makeup , damage , no tags or labels , refund will be refused. Full details of the returns policy are on our website. Returns available only on certain collections.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We endeavour to ensure we keep stock lists up to date, and Feeds are refreshed daily. However, if you purchase an item found to be out of stock refunds will be made for this product. KHLOÉNOVA is relieved of its duty to fulfil orders based on pricing errors. Customers will be asked to pay the correct price, failure to do so will result in a cancellation of the order.

The goods you have chosen, the Merchant who will be providing your purchase, and details of postage and packaging will be featured on your shopping basket page of the Site. Please see our various options for delivery including UK and international delivery published on the homepage of this Site. Customers will incur a charge for next day delivery, international delivery and returns.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.  If we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

We are happy for you to link to our Site. However, we do reserve the right to withdraw linking permission at any time if we deem that your linking to our site is illegal, that it may damage our reputation or take advantage of it. We will also withdraw linking if we feel that you are promoting an endorsement on our part that does not exist. We often link to other websites, and in this case, you will leave our Site. We have not reviewed these 3rd party sites and therefore have no control over such sites, and do not endorse any material found there. We therefore do not accept any responsibility for loss or damage that arises from your use of these sites and you will access these sites entirely at your own risk.

Your submission of personal information through the store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

These Terms and Conditions and all other documents expressly referred to in them make up the entire agreement overrides any previous drafts, agreements and written or oral understandings between you and us. This acts as an agreement between both you and us that any claims for innocent or negligent misrepresentation based on any statement on these Customer Terms and any documents expressly referred to in them are not recognized.

English Law will govern contracts for the purchase of products through our Site. Any disputes arising from, or related to, these contracts shall be subject to jurisdiction of the courts of England.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to  The  Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Thank you.

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